Knowlege Management Process

Home      Business Process Management Business Software Management Solutions Knowledge Management Contact Us

Business Related Knowlege Management

Knowledge Management System(KMS) Knowledge Management System (KM System)' is a system for managing knowledge in organizations, supporting creation, capture, storage and dissemination of expertise and knowledge. The idea of a KM system is to enable employees to have access to the organization's knowledge of facts, sources of information, and solutions. For example, an engineer could know the metallurgical composition of an alloy that reduces sound in gear systems. Sharing this organization wide can lead to more effective engine design and it could also lead to ideas for new or improved equipment. A KM system could be any of the following: 1. Document based i.e. any technology that permits creation/management/sharing of formatted documents such as Lotus Notes, web, distributed databases etc. 2. Ontology based: these are similar to document technologies in the sense that a system of terminologies (i.e. ontology) are used to summarize the document e.g. Author, Subj, Organization etc. as in DAML & other XML based ontologies 3. Based on AI technologies which use a customized representation scheme to represent the problem domain. In one research project, RST theory was utilized to represent automotive problems (Rosner et al. 1998).Except for the first case, technologies based on ontologies and AI are still under development.

More Details About KMS

Knowledge management comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge for reuse, awareness, and learning across the organisations. Knowledge Management programs are typically tied to organisational objectives and are intended to lead to the achievement of specific outcomes, such as shared intelligence, improved performance, competitive advantage, or higher levels of innovation. Knowledge transfer (one aspect of Knowledge Management) has always existed in one form or another. Examples include on-the-job peer discussions, formal apprenticeship, corporate libraries, professional training, and mentoring programs. However, since the late twentieth century, additional technology has been applied to this task, such as knowledge bases, expert systems, and knowledge repositories. Knowledge Management programs attempt to manage the process of creation or identification, accumulation, and application of knowledge or intellectual capital across an organisation. Knowledge Management, therefore, attempts to bring under one set of practices various strands of thought and practice relating to: intellectual capital and the knowledge worker in the knowledge economy the idea of the learning organization various enabling organizational practices such as Communities of Practice and corporate Yellow Page directories for accessing key personnel and expertise various enabling technologies such as knowledge bases and expert systems, help desks, corporate intranets and extranets, Content Management, wikis and Document Management below.